Shipping Update December 2020

This past year has been quite a logistical challenge and we wanted to advise you all about our current shipping situations and policies, as we anticipate several months still of unstable conditions.

As we ship orders from both London and Hong Kong our online pricing is setup to accommodate the most expensive shipping scenario, as the UK to the USA or Asia is more expensive than HK to the USA or Asia.  Therefore, if we are able to ship your order from a cheaper option, we will refund you the overcharge at the time of order fulfilment.  As inventory is split between both locations and we cannot fully predict the destination and combination of items in every order we cannot guarantee that each order will ship from the cheapest starting point.

We do strive to ship all UK and EU orders from London, this can result in some delays as stock needs to be moved from Hong Kong to London in some instances to fulfil these orders.  With the possibility of major changes coming to UK to EU shipping as a result of the Brexit transition period ending on January 1, 2021, we may readjust this process as EU customers may be liable for import charges when orders are shipped from either London or Hong Kong.  If customers will be subject to these charges it may make sense for us to ship orders from Hong Kong directly to the EU, this will save time and also allow us to keep our costs and prices down, being that we lower our own shipping and import costs for inventory brought into the UK.  There is also the concern that UK shipping logistics will experience severe delays as a result of these fundamental changes and it may take some time for international shipping to return to normal.

Nothing is finalized for our 2021 EU shipping; we are just expressing our thoughts and concerns with the pending changes.  We remain committed to providing our customers with the best possible experience and we will always work with individual customers to provide that the experience matches their wishes.

Thank you all for your continued support and we look forward to bringing you more wonderful products in 2021.